BUAD 679 - World Class Service Management

3 Credits

Effective service management requires a multi-disciplinary approach involving marketing, management, human resource management, and information and production/operations management Provides a foundation in these areas as they pertain to service management Content for each area will include a conceptual overview of its importance to service quality, specific tools representative of the area, and exercises to demonstrate practical application The focus is on the integrative requirements of service quality.Distance MBA course Tuition schedule differs from on-campus courses.