OPTM 6100 - Customer Focused Processes: Quality Management and Metrics

3 Credits (Minimum) 3 Credits (Maximum)

Customer satisfaction provides the critical link of operations to the marketplace. This course examines service and manufacturing processes and their impact on quality. Students are provided with tools to document processes, diagnose problems, develop innovative process improvement solutions, and design metrics for process analysis. Through strategic quality management programs and techniques, students will develop an understanding of the critical link between productive systems and success in the marketplace. Prer., OPTM 6000.